Contact information
Last updated: October 14, 2025
We are a small team and we read every message ourselves. If something is wrong with your order, tell us — we will make it right.
Customer Support
Email: support@loudgoods.com
Phone: +1 (213) 584-5617
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)
Closed on weekends and U.S. federal holidays.
Response time: We reply to every email within 24 business hours. Messages received on a weekend or holiday are answered on the next business day.
Email is the fastest way to reach us, and it gives us a written record of your order so we can help you properly.
Business Details
Brand: Loud Goods
Based in: New Mexico, United States
Business address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Please note that this is our registered business address, not a warehouse or returns address. Do not send returns to this address. Contact support@loudgoods.com first to receive the correct return instructions.
What to Include When You Contact Us
To help us resolve your issue on the first reply, please include:
- Your order number (for example #1001 — it is in your confirmation email)
- The email address used to place the order
- A clear description of the problem
- Photos, if the item arrived damaged, defective, or misprinted
Common Questions — Answered Faster Here
| Your question | Where to look |
|---|---|
| When will my order arrive? | See our Shipping Policy |
| My tracking has not updated | Tracking activates 3–5 business days after shipping. See Shipping Policy. |
| Can I return or exchange this? | See our Refund & Return Policy |
| Can I cancel my order? | Yes, within 12 hours of ordering. Email us with "CANCEL ORDER" in the subject line. |
| Can I change my shipping address? | Yes, within 12 hours of ordering. Email us immediately. |
| How do you handle my personal data? | See our Privacy Policy |
Media, Wholesale & Partnership Enquiries
For collaborations, bulk orders, or press enquiries, email support@loudgoods.com with "PARTNERSHIP" in the subject line.
Intellectual Property Notices
Loud Goods sells independently designed fan apparel. If you are a rights holder and believe a product on our site infringes your intellectual property, email support@loudgoods.com with a description of the work, the specific product URL, and your contact details. We investigate every good-faith notice promptly.