Refund and Returns Policy

Refund & Return Policy

We want you to be happy with your order. Because every Loud Goods item is made to order specifically for you, our policy works differently from a store that ships from stock. Please read this page before ordering — it explains exactly what we cover and what we do not.

Our 30-Day Guarantee

You have 30 days from the day your order is delivered to report a problem. If your item arrives damaged, defective, incorrect, or materially different from what was shown on our website, we will replace it free of charge or refund you in full — your choice. You will not be asked to pay return shipping, and in most cases you will not need to send the item back at all.

What We Cover

  • The item arrived damaged or broken
  • Printing or manufacturing defects — misprint, faded or cracked print, crooked placement, stitching faults
  • You received the wrong product, wrong design, or a different size than the one you ordered
  • The item is materially different from the product images or description on our site
  • Your order never arrived, or tracking stopped updating for more than 10 business days

What We Cannot Cover

Because each item is produced individually after you order, we are unable to accept returns in these cases:

  • You ordered the wrong size. Please use the size chart on every product page before you buy. AOP (all-over-print) garments can fit differently from standard retail sizing.
  • You changed your mind or no longer want the item
  • Minor colour differences. Screens display colour differently, and printed fabric will never match a monitor exactly. Small variation is normal and is not a defect.
  • Normal wear, or damage caused by washing against the care instructions
  • Delays caused by customs, carrier disruption, weather, or an address error made at checkout

How to Request a Refund or Replacement

  1. Email support@loudgoods.com within 30 days of delivery.
  2. Include your order number, and a short description of the problem.
  3. Attach clear photos: one of the item showing the issue, and one of the shipping label on the package.
  4. We will reply within 1–2 business days with a decision or a request for more detail.

Please do not send anything back before contacting us. Items returned without an agreed return authorisation cannot be processed or refunded.

Refund Timing

Approved refunds are issued to your original payment method. Once we process it, the funds typically appear within 5–10 business days, depending on your bank or PayPal. We refund the full item price. Original shipping is also refunded when the fault was ours.

Replacements

If you choose a replacement instead of a refund, we produce and ship a new item at no cost to you. Replacement orders follow the same production and shipping timelines shown on our Shipping Policy page.

Exchanges

We do not offer direct exchanges. If you would like a different size, colour or design, request a refund where eligible and place a new order.

Cancelling an Order

You can cancel for a full refund within 12 hours of placing your order, as long as production has not started. Email support@loudgoods.com as soon as possible with your order number. Once an item has entered production it cannot be cancelled, because it has already been made for you.

Orders That Never Arrive

If tracking has not updated for 10 business days, or your order has not arrived within the estimated delivery window, contact us. We will investigate with the carrier and then reship or refund your order in full. You are not expected to absorb the cost of a lost parcel.

Contact

All refund and return requests go to support@loudgoods.com. We reply within 1–2 business days, Monday to Friday.